Frequently Asked Question

All

Reset Page Height


  1. Click the footer.
  2. Double-click Adjust Page Height to reset the height of your page.




Wix ADI vs Wix Editor


Creating a New Site: Editor vs. ADI




Supported Browsers


Desktop:

  • Google Chrome
  • Safari for Mac (version 10 and above)
  • Windows 10 Microsoft Edge (ADI sites are not supported)
  • Firefox
Mobile:
  • Google Chrome
  • Safari (iPhone 6 and above)




Autosave Disabled


  • Autosave is disabled if you have enabled developer mode.
  • Autosave is not enabled for non-owners (contributors).




Unpublishing Your Site


  1. Visit your Site Dashboard.
  2. Click Site Manager.
  3. Click Unpublish under the Publish Status section.
  4. Click Unpublish to confirm.




Missing Contents after Changing from Wix Editor to ADI


Changes made using Wix Editor will not appear in the Wix ADI of a site. You have to reapply the changes if you confirm switching the development of your site from Wix Editor to Wix ADI.




Improving Your Site's Loading Time


Turn on caching function on page with long loading. In editor, menu -> find the page's setting -> turn on "Turn on caching for this page" -> select the period of time to clear cache.




Configure NS5 to connect domain with Wix site


If your department using NS5 to manage your deptment domain, you need to configure the domain name yourself by add below 2 CNAME records in "its.hku.hk" NS5. for example: connect domain name abc.its.hku.hk abc IN CNAME www147.wixdns.net. www.abc IN CNAME www147.wixdns.net. Remind there is a "." after "www147.wixdns.net" If the domain name is a root domain is NS5, you need to configure the domain name yourself by add below 1 A record and 1 CNAME records in "its.hku.hk" NS5. for example: connect domain name its.hku.hk (empty) IN A 23.236.62.147 www IN CNAME www147.wixdns.net.




Content already updated in Editor, but not show in website


In editor, "Save" the site won't update your content in website, you need to click "Publish".




Google search still list the old website not the new one.


In your Wix Dashboard, Marketing Tool -> Get Found on Google, make sure all the listed item are checked, including "Connect to Google". You need to sign up or provide a google account to connect. Details:https://www.wix.com/features/wix-seo?utm_source=email_mkt&utm_campaign=em_blast_marketing_feature_seo-features_29052019_en&experiment_id=button_cta_1_desktop